NOOR Telecom S.A.E. (“us,” “we,” or “NOOR”) is committed to respecting the privacy rights of the visitors and registered users of NOOR App (the “App”) and the services provided by NOOR Telecom through the App (collectively, the “Services”). By using the App, and/or by registering with Us, You signify that you agree to the practices and policies outlined in this privacy policy and that you hereby consent that we will collect, use and share your information in the manner stipulated by this policy.
We collect General Information pertaining to the IP addresses, domain servers, types of devices accessing the App, types of browsers and their associated interaction with the app and referring sources to the app.
We collect Personal Information in order to identify you such as your contact information (email address, password, & mobile number, land line number), demographics (date of birth, gender and address), service related information (contracted speed, subscriptions, configurations and other related network information).
We collect Voluntary Information in order to provide you with the relevant services (bill settlements, upgrade/downgrade requests, IP address requests, reviews, surveys, questionnaires and similar services).
We may use Cookies (small computer files stored on your device) that contain information such as user ID, user preferences, lists of pages visited and activities conducted while using the App to help us improve our App by tracking your navigation habits and to store some of your preferences in order to customize your experience.
We may use web beacons (small image files in webpages/emails) and third party website analytics services to collect anonymous, non-personal information about your use of our Services. These tools never identify You, they only allow Us to statistically monitor utilization and usability patterns of the Services and the App.
We may use Collected Information to recommend offers, products, services, send reminders, contact you,, allow third party associates/partners deliver the required services to your address, construct statistical research on individual or aggregate service trends in an anonymous manner that does not tie this information directly back to you.
Submitted content may be stored indefinitely, even after receiving a close account request. Certain fields may be modified and updated such as those pertaining to your Personal Information and relating to service requests / subscription forms. You can modify some of the Personal Information you have included in your profile and/or related forms.
We may share your General and Personal Information with business partners who help us deliver the various services including supporting functions offered under NOOR such as hosting, billing, fulfillment, connectivity, support, etc...
We may share your anonymous general and personal information with marketing affiliates when running marketing metrics, pushing targeted advertising or delivering promotional material. However, well not share, rent or sell your Personal Information to any third party for their promotional purposes.
We may share your anonymous General and Personal Information with third parties to enable them to construct statistical research on individual and aggregate consumer trends and demands.
We may transfer your information to another company in connection to a merger, sale or acquisition of NOOR Telecom.
Information you submit in a review or forum is considered public information. You are strongly advised to assess the content you are disclosing as it may be collected and used by third parties in a manner beyond our control.
The App may contain links to third party websites with which NOOR has no affiliation. Accordingly, we do not share your Personal Information with them nor are we responsible for their private practices.
Reasonable security practices are followed to protect and safe guard your information such as encrypting sensitive information using secure socket layer technology (“SSL”). As there can be no100% guaranteed fail safe mean of safeguarding your information, we will use reasonable efforts as soon as reasonably possible to notify you in the event a breach of this nature that impacts you occurs.
Except as stipulated in this Privacy Policy your personal information will remain confidential unless it is necessary to comply with a court order, a legal process and/or protect the rights and interests of NOOR Telecom S.A.E.
The Privacy Policy may change from time to time. Such changes will be posted in the site and or app. Your continued use of the App will signify your acceptance and agreement to the updated Privacy Policy. Accordingly any collected information is subject to the Privacy Policy in effect at the time of collection.